Project Details
Project Details
Finserve
Revolutionize Banking Customer Experience
Your AI-Powered Banking Service Platform
Features
• Implemented automatic allocation of live agents with AI-based priority system for HNIs and loyal customers
• Developed high-availability AI agents ensuring 24/7 customer support with minimal downtime
• Built comprehensive face authentication system for secure customer verification
• Created dynamic banking appointment services with intelligent scheduling and management
• Integrated video summarization and sentiment analysis for enhanced customer interaction insights
• Designed service ticket creation system with automated routing and priority handling
Project Objectives
• Develop an AI-powered customer service platform that enhances banking customer experience through intelligent automation
• Implement face authentication technology to ensure secure and seamless customer verification processes
• Create dynamic insights dashboard providing real-time analytics on customer interactions and service performance
• Build flexible and reliable system architecture supporting high-volume banking operations
• Design comprehensive admin panel for efficient management of customer service operations
• Integrate video summarization and sentiment analysis to improve service quality and customer satisfaction
Project Challenges
• Security Implementation: Ensuring robust face authentication while maintaining user privacy and preventing fraud attempts
• Real-time Processing: Implementing high-availability AI agents capable of handling multiple customer interactions simultaneously
• Integration Complexity: Seamlessly integrating multiple AI services including video analysis, sentiment detection, and priority algorithms
• Scalability: Building a system capable of handling high-volume banking operations while maintaining performance and reliability
Tech Stack
React.js, FastAPI, MongoDB, Firebase, AI/ML, Face Recognition Technology, Video Processing, Sentiment Analysis, Real-time Analytics
